Q What is the warranty on my product
A. The warranty for each of our products is based on the manufacturer's warranty policy. To find the specific warranty information for your product, please use the search function by entering either the SKU or Product Description at the following link: https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf#
This will provide you with all the necessary details regarding the warranty for your purchased product.
Q What payment method do you accept?
A. We accept PayPal or Direct Deposit. You can pay using a Credit Card via Paypal. We can also accept Purchase Orders if you have a credit account set up with us.
Q Are you able to help me with a product that isn’t listed on the Signal Group website?
A. We can generally provide the full range of Cisco products – including Used or Refurbished items when New products are no longer available. If we are unable to help we have partner companies that can order in the products from Cisco so simply contact us and we’ll help work out a solution.
Q Can I pick up from your warehouse?
A. No, currently we do not allow pickup from our warehouse. We offer Free Shipping Australia wide
Q Where do you ship your products to?
A. Any address in Australia except a PO Box. Certain Remote destinations may also have issues. If you live in one of these areas please contact us prior to ordering.
Q Can I place an order by phone?
A. Absolutely! Feel free to give us a call during business hours to discuss your requirements and our team of experts will work with you
Q How long does it take to process my order?
A. Each item has a listed dispatch time and we endeavour to send your order on-time. In some cases we will ship stock directly to you from our suppliers. Some items will need to be ordered in from our suppliers and may take longer to reach you. If you need an item urgently please let us know and we’ll do our best to expedite.
Once dispatched an item generally will take 3-5 business days to arrive.
Q Do you match your competitor’s prices?
A. We offer a price match guarantee and in the improbable event that you do find a cheaper price we beat it by 5%. Please refer to our Price Match Guarantee for more information and full requirements.
Q How do I check the status of my order?
A. The best way to keep track of your order is to contact us
Q Can I change my order?
A. If the product has not already been dispatched, it is possible to change your order via email or phone call. Orders generally can only be cancelled within 4 business hours of purchase.
Q I am unsure of exactly what product I need, are you able to assist me?
A. Absolutely! Our team of experts specialise in tech solutions and are on hand to assist you in whatever your requirements may be. We will work with you from start to finish to ensure the product you need is the product you receive.
Q Why should I buy from Signal Group?
A. At Signal Group, we work diligently with our suppliers to bring you the best and most affordable Cisco products in Australia. We aim to:
1. Understand
We listen to your needs and undertake a thorough analysis to better understand your particular requirements and provide a tailored outcome.
2. Plan
Whether you are working on a new project, expanding or upgrading, we have decades of industry experience and specialist tools to come up with the best solution for you.
3. Implement
Your project manager will ensure that outcomes are successfully delivered and targets are reached on time and budget
Q Can you prepare a quote for me?
A Absolutely! A quote can be prepared by using our online quote form, which can be accessed here, or simply contact us via phone or email.
